Terms and conditions – Lan Sabai Co., Ltd – Phuket, Thailand

BOOKING & confirmation / DEPOSIT

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a reservation.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is 2. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require the agreed deposit amount to be paid as booking confirmation. Deposits are non refundable.

Payments can be made online / using debit / credit card as well as by digital bank transfer, or cash deposit. We will add 7% government VAT and add 3% bankcharges. For payments on site we add 10% service fee.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. Quiet time is from 10 pm to 7 am by Thai law.

LOUD NOISE

We are located in a quiet area and live in a local community happily with our neighbours. We understand you may have a good time and occasionally chant, humming, singing/breathwork or estatic dance experiences. Small speakers are allowed but no ‘getto blasters’. Please keep the noise to a mimimum / under 60 dB.

CHECK-IN & CHECK-OUT

Guests may check-in and check-out in general as stated below;

• Check-in: from 12.00 on the day of arrival and before 7 pm
• Check-out: 10:00 am on day of departure 

Early check in and / or late check out upon availability and upon agreed and at extra costs. Tag on days upon booking confirmation agreed.

CANCELLATION, RETURNED DEPOSIT & NON-ARRIVAL CONDITIONS

Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are non refundable, however in expectional cases we can shift this deposit to another agreed date within 12 months of the original dates.
Deposits paid at 30% of the full amount and not less than THB 100.000 local currency or equivalent.

The outstanding balance must be paid 8 weeks before the day of arrival. If your booking is done within 8 weeks before arrival, you are required to pay the full amount immediately. No refund will take place. We therefore strongly recommend a travel insurance.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

DAMAGES & LOST PROPERTY

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys / electric cards will incur a replacement charge per key / card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners. We accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

PARKING

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Smoking/ open fire

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is strictly forbidden within our premises. Only in the designated area ( the swing on the parking ) it is allowed to smoke. Drug related substances are strictly forbidden to use and will be reported to police.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

YOUR PERSONAL DETAILS & PRIVACY

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination. This is in accordance with the Immigration Law of the Kingdom of Thailand.

OUR RIGHT TO CANCELLATION

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.